Normal Lounge Concierge($22-$30/hr) | Hiring
Position in Normal, IL
Primary Details
- Apply your Premium Customer Service skills at our Normal location.
- Worksite: Normal, IL
- Impactful work with supportive local leadership.
- Compensation: $22-$30/Hour (approx. $54.1k/Year)
- Benefits: This role offers a competitive benefits package.
- Position: Lounge Concierge (Based in Normal)
- Employer: Alaska Airlines (Hiring in Normal)
- This Normal-based role is an excellent opportunity for professionals skilled in Premium Customer Service.
- Our Alaska Airlines team in Normal, IL is growing.
- Benefit from working in Normal, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Premium Service, Concierge industry.
Join the Alaska Airlines team at our premium Alaska Lounge in San Francisco International Airport (SFO). We are seeking a highly professional and hospitable Lounge Concierge to provide exceptional service to our First Class guests, oneworld elite members, and Lounge members. Core Responsibilities: This is a premium, guest-facing role. You will be responsible for warmly greeting guests, verifying lounge access, assisting with travel-related inquiries (re-bookings, seat changes), and maintaining the lounge's impeccable presentation. You will be an expert on our premium products and a solution-oriented problem solver. Qualifications & Requirements: 2+ years in a premium customer service role (e.g., 4/5-star hotel concierge, premium airline lounge, fine dining) is required. Must be at least 18 and legally authorized to work in the US. Must be able to stand for long periods and have exceptional communication skills. Must pass all airport and TSA background checks. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts for morning departures, late 'night shift' shifts for evening arrivals, and be available for 'weekend shift' and holiday assignments as the lounge is open 7 days a week. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $22.00 - $30.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Alaska Airlines and oneworld partners.
Frequently Asked Questions
How much does the Normal Lounge Concierge | Hiring position pay at Alaska Airlines?
This role offers a pay range of $22 - $30. Actual compensation may vary based on experience, base/airport, seniority, and shift at Alaska Airlines in Normal.
Where is this Normal Lounge Concierge | Hiring job based?
This position is based at the airport serving Normal, IL. Alaska Airlines operates at airports across the region, but this specific opening is tied to the Normal base.
What are the overnight shift hours for this position?
Overnight airport shifts at Alaska Airlines in Normal typically run from approximately 10:00 PM to 6:00 AM, though exact times vary by airline and operation. Overnight roles usually include shift differential pay on top of base rate.
Does Alaska Airlines offer flight benefits for this role?
Yes. Alaska Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
What health benefits does Alaska Airlines offer?
Alaska Airlines provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
Are weekend schedules available for this position?
Airports run 7 days a week, so Alaska Airlines offers various scheduling options including weekend shifts. Weekend schedules may include premium pay. Check with the hiring team for current availability in Normal.
